Privacy policy

At Merantor, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, including:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment and transaction information
  • Order history
  • Communications with our customer support team

Certain information may also be collected automatically when you visit our website, including your IP address, browser type, device information, operating system, pages viewed, referring URLs, and browsing activity.

We may collect this information through cookies, pixels, and similar technologies to help operate our website, improve functionality, understand how customers use our services, and provide a better shopping experience.

How We Use Your Information

We may use the information we collect to:

  • Process, fulfill, and manage orders
  • Process payments and transactions
  • Arrange shipping and delivery
  • Provide order confirmations, tracking information, and service updates
  • Respond to customer questions, return requests, and support inquiries
  • Detect and prevent fraudulent or unauthorized activity
  • Improve our website, products, services, and customer experience
  • Send promotional or marketing communications where permitted and when you have opted in
  • Comply with applicable legal and regulatory obligations
  • Protect the rights, property, and security of Merantor, our customers, and others

We may also use aggregated or anonymized information for analytics, business operations, and service improvements.

Sharing of Information

Merantor does not sell your personal information.

We may share personal information with trusted third-party service providers that help us operate our business, including providers involved in:

  • Website hosting and ecommerce operations
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Customer support
  • Analytics
  • Marketing and advertising
  • Fraud prevention and security

These providers currently include Shopify (website hosting, ecommerce platform, and payment processing), Dailyfulfill (order fulfillment and shipping), Shopify Inbox (customer support messaging), and Meta (Facebook and Instagram advertising and retargeting). We also plan to begin using PayPal and Stripe for payment processing, Klaviyo for email and SMS marketing, Google Analytics for website analytics, and Judge.me for customer reviews. This list will be updated as we add or change service providers, including if we begin using additional advertising platforms such as Google Ads or TikTok.

These service providers may access personal information only as necessary to perform services on our behalf and are expected to handle that information appropriately.

We may also disclose information when required by applicable law, regulation, legal process, or lawful request from a government or public authority, or when necessary to protect our legal rights or the safety of our customers and others.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to operate essential website functions, remember preferences, analyze website traffic, understand customer interactions, and support advertising and marketing activities.

You can manage or disable certain cookies through your browser settings or any cookie-management options made available on our website. Disabling certain cookies may affect the functionality or performance of some website features.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of marketing communications
  • Request information about how your personal data is used or shared
  • Exercise other privacy rights available under applicable law

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

Marketing Communications

If you have opted in to receive marketing communications from Merantor, you may unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us directly.

You may continue to receive transactional or service-related communications, such as order confirmations, shipping updates, and important account or policy notices.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or data storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer service, maintaining business and financial records, complying with legal obligations, resolving disputes, and enforcing our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Third-Party Websites

Our website may contain links to third-party websites or services. Merantor is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any external websites or services you visit.

Children's Privacy

Our website and services are not intended for children under the age required to provide valid consent under applicable law. We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the matter.

Changes to This Privacy Policy

Merantor may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.

Any updates will be posted on this page and will become effective when published unless otherwise stated. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Business Information

Merantor (operated by Black Volt Commerce LLC)
3400 Cottage Way, Ste G2 #31653
Sacramento, CA 95825, US
Email: info@merantor.com

Thank you for trusting Merantor. We are committed to protecting your privacy and providing a safe and secure shopping experience.